BSP QUICK REFERENCE : Automated Quick Reference:
Abacus: Y/MKT/HK1/BSP or www.abacushk.com
Amadeus: www.amadeushk.com
Galileo: GC*HKG/11 Revision Date: 24 June 2008
Worldspan: www.tictas.com
A/L REFUND REFUND Reissue Credit Card Types (HK agent only) VMPD (D) SPECIAL FARE TKTG A/L ACCOUNTING ACCOUNTING TICKETING TICKETING
@ (Cash) (Credit Card) n Same GDS n Use the auto GDS-generated ATB2/ET CCCF and/or @ SELECT @ @ @ @
@ @ n Follow fare rules n Make sure all CCCF are properly signed except in SOF cases VMCO (O) @ @ @ @ @ @
@ @ @ n Submission of CCCF NOT required Implementation @ @ @ @ @
@ Refund Notice Refund Notice n Please keep all CCCF for at least 7 years @ @ J ( J (
@ & Auto Refund Notice & Auto Refund Notice Reissued by Agent Refer to REFUND (Credit Card) Column C BSPLink Refund Application only @ Issued by Agent @ @ @ @ @
3U Unused Normal NIL Unused Normal No Credit Card Sales @ O Yes - Thomas Mung 2722-0906 Thomas Mung 2723-2377
8C Unused Normal NIL No No Credit Card Sales @ O Yes (under authorization from airline) - Ms Wu 2587-1000 Penny Wong 2587-1000
9B Unused Normal NIL No TP @ O GDS Fare only - verna@pacific-leisure.com.hk 2826-9228 wendy@pacific-leisure.com.hk 2826-9111
9W Normal Normal No AX TP @ O - - Shailesh Bhave 91-22-2856-0499 Guru Satardekar 91-22-5698-6000
@ @ @ @ @ @ @ @ @ @ sbhave@jetairways.com Rethesh sgadepally@jetairways.com
AA Unused Normal Unused Normal Normal & Special AX CA VI TP (SOF) CB DC DS ER D Yes 50% For refund : apac.refunds@aa.com
For ADM: apac.adm@aa.com
Shanice Fung 3678-8500
AC All Refundable Ticket All Refundable Ticket Unused Normal & Partially Used GDS Fare AX TP (SOF) CA DC VI - Yes - Winnie Liu 2867-8245 Eliza Wong 2867-8286
AF All Refundable Ticket All Refundable Ticket No AX CA DC TP VI @ O Yes 35% + 1st Leg on AF/KL Diggale Tsang 2501-9545 Agency help desk 2808-2178
AI Unused Normal Unused Normal Unused Normal AX DC TP @ O Yes - Sukhjit Singh 2522-9315 Virginia Lai 2522-9247
AM NIL NIL Unused Normal @ AX CA VI (SOF) D + O Ref to Airline 50% Mrs Lucia G, Gonzalez Meza (email : lgonzalezm@aeromexico.com.mx) (52 55) 9132-5234 Mrs Barbara Moreno Saad (email: bmoreno@aeromexico.com.mx) (52 55) 9132-4865
AR NIL NIL No No Credit Card Sales @ O Yes - Karli Wong 2830-4832 Melinda Cheung 3678-2021
AY Unused Normal Unused Normal No AX CA DC TP VI @ - Yes 50% Connie Lio 2117-1238 Lucia Kwan 2117-1238
AZ Unused Normal Unused Normal No AX DC TP (SOF) @ O Yes - Ellen Wong 2375-4001 Ellen Wong 2375-4001
BA All Refundable Ticket All Refundable Ticket All Tickets AX CA CB DC EC ER JC TP VI XS (SOF) @ O Yes - Erica Tam 2822-9985 Joannie Leung 30715083
BD Unused Normal Unused Normal Unused Normal AX CA DC EC TP VI @ D + O - 50% Ada Kwan 2111-9831 Ada Kwan 2111-9831
BI Unused Normal NIL Unused Normal No Credit Card Sales @ O Yes - Jason Man 2926-2023 Ivy Mok 2869-8608
@ @ @ @ @ @ @ @ @ Pamela Koo 2869-8608 @ @
BR Unused Normal & NIL Unused Normal AX CA DC JC TP VI O Yes 33% Melissa Wong 2810-9010 Melissa Wong 2810-9010
@ Unused Special @ @ @ @ @ @ @ @ @ @ @
BT NIL NIL No No Credit Card Sales D + O Yes at least one BT coupon per TKT Anda Lice 3717207336 Ilze Vintere 3717207110
CA All Refundable Ticket All Refundable Ticket Unused & Partially
Used Normal & Special (where fare rules allow free-of-charge date change)
AX CA DC TP VI (SOF) @ D + O Yes - Kennis Tsui 3102-3026 Phibie Lam 3102-3032
CI Unused Normal NIL Unused Normal AX CA DC TP VI  (SOF) @ O Yes 50% Lee Wah Tak 2810-1028 Aurora Lam 2843-9800
@ @ @ @ @ @ @ @ @ Yeung Yuk Hing @ Claudia Lok @
CO Unused Normal & Unused Special Unused Normal & Unused Special All Tickets AX CA DC TP VI   (SOF) JC - Yes 50% Lawrence Cheng 2237-6991 Reservations department  3198-5777
CX Unused Normal & Unused Special Unused Normal & Unused Special Unused & Partially Used Normal AX CA DC JC TP VI  (SOF) @ O Yes - Report & Refund (email : HKBSPAGT@cathaypacific.com) Natalie Ng 2747-5781
CZ Unused Normal & Unused Normal & No AX CA DC TP VI (SOF) @ D + O Yes largest sector A/L Wondy Liu 2864-1216 Winnie Hon 2864-1270
@ Unused Refundable Special Unused Refundable Special @ @ @ @ @ @ @ @ @
DL All Refundable Ticket All Refundable Ticket Unused & Partially Used Normal AX CA DC EC TP VI  (SOF) CB DS ER - - 50% Teresa Yiu
teresa@escc.com.hk
2994-7815 Ada Ip
info@escc.com.hk
2994-7810
EK All Refundable Ticket All Refundable Ticket Unused & Partially Used Normal AX CA DC TP VI @ D Yes - Queenie Lam 2801-8767 Anna Liu 2801-8777
ET Normal & Unused Special NIL Unused Normal AX CA DC VI @ O Yes - Kat Na Phikul 2117-0233 Anny Cheung 2117-0233
FT NIL NIL Unused Normal No Credit Card Sales D + O Yes 100% Ms Marin Khamklang (855) 2372-3962-64 Ms Nidlawan Saisakha (66)2265-5575
FM Unused Normal NIL No No Credit Card Sales O Yes - Wu Yi 3105-0600 Shi Yuan 3105-0600
GA Unused Normal Unused Normal No AX CA DC TP VI (SOF) @ O - - Mr. Monty 2846-4371 Mr. Mark Hui 2846-4372
GF Unused Normal Unused Normal Unused Normal TP AX CA DC VI O - 50% Kenny Leung 2926-2030 Melinda Cheung 2926-2030
HA Unused Normal NIL No No Credit Card Sales O Yes - Tracy Ide 1-808-835-30355 Dana Burruss 1-808-836-66781
HM TBA TBA TBA AX CA DC VI @ O - - Lynn Renaud 248-381-104 Windy Choy 2826-9111
HR All Refundable Ticket All Refundable Ticket Unused Normal AX CA DC VI @ D + O Yes - Carol Yeung 3528-6863 Anabela Lee 3528-6863
HX Unused Normal & Unused refundable special NIL Unused Normal CA JC VI @ O Yes - Sam Kwok 2296-1120 Carol Leung 2155-2973
IC NIL NIL No No Credit Card Sales O No 50% Benny Wong @ Wendy Choi @
@ @ @ @ @ @ @ @ @ benny@pacific-leisure.com.hk wendy@pacific-leisure.com.hk
IT Unused Normal Unused Normal Unused Normal @ TP D Yes 100% Ms Archana Naik archana.naik@flykingfisher.com Sanjay Rao
sanjay.rao@flykingfisher.com
JL All Refundable Ticket (except VMCO) All Refundable Ticket (except VMCO) Unused & Partially Used Normal AX CA DC JC TP VI  (SOF) CB ER JL O Yes 50% Elsa Wong 2847-4591 Anna Jim 3429-1180
KA Unused Normal &
Unused Special
Unused Normal &
Unused Special
Unused & Partially Used Normal AX CA DC JC TP VI  (SOF) @ O Yes 50% Report & Refund
HKBSPAGT@cathaypacific.com
Natalie Ng 2747-5781
KC NIL NIL No @ AX CA VI O - - Elmira Kushembayeva (7 727)2584135 @ @
KE All Refundable Ticket Unused Normal * Normal AX CA DC JC TP VI  (SOF) @ @ AMCO + Check - Julia Oh 2733-7116 Fare Desk 2733-7122
KL Unused Normal & Unused Special Ticket Unused Normal & Unused Special No TP AX CA DC EC JC VI O Yes 35% + 1st Leg on AF/KL Jason Pang 2808-2138 Agency help desk 2808-2178
KQ Unused Normal NIL No TP @ O Ref to Airline 50% Kenny Leung 2926-2030 Melinda Cheung 2926-2030
LA Unused Normal NIL Unused Normal No Credit Card Sales @ O Ref to Airline 100% Valentina Malbran(email: valentina.malbran@lan.com) 56-2-5652617 Valentina Malbran 56-2-5652617
LH All Refundable Ticket All Refundable Ticket Unused & Used Normal & Market Fare ** AX CA CB DC EC ER TP XS VI  (SOF) @ O Yes  Amy Choi
Louise Cheng (Refund/ADCM)
2846-6397            2116-1100 Louise Cheng 2116-1100 @ @ @
LX Unused Normal NIL Unused & Used Normal & Market Fare AX CA TP VI (SOF) CB DC EC JC O Yes 50% Anne Cheung 2846-6429 Angela Chan 2846-6308
@ & Unused Special @ (Normal & Published Promotional Fare) @ Π@ @ @ @ @
LY Unused Normal NIL Unused Normal No Credit Card Sales @ O Ref to Airline - Packy Ng 2522-9771 Edith Tam 2380-3362
MD Normal NIL Unused Normal No Credit Card Sales @ D + O Yes - Thomas Mung 2525-5832 Christine Cheng 2525-5832
MF Unused Normal & NIL No No Credit Card Sales O Yes largest sector A/L Sun Qingmin 2865-5626 Chen Chunhua 2512-0818
@ Unused Refundable Special @ @ @ @ @ Candy Yiu 2512-0160 @ @
MH Unused ticket Unused ticket Ž AX CA DC TP VI  (SOF) ER D Yes 50% Allan Tong 2916-0195 Anna Lui 2916-0111
MK Unused Normal & Unused Special NIL Unused Normal No Credit Card Sales @ D + O Yes 50% Rita Li 2523-5048 Heidi Pang 2523-1113/4
MU All E-Ticket All E-Ticket Unused & Partially Used normal (with & without additional payment) & Special (where fare rules allow free-of-charge date change) AX CA DC TP VI (SOF) @ O Yes largest sector A/L Beth Ho 2972-9286 Iris Ng 2972-9255
@ @ @ @ @ @ @ @ @ @ @ @
@ @ (DC - refund via BSPlink only) @ @ @ @ @ @ @ @ @
NH Unused Normal (Paper Ticket) & All E-Tickets Unused Normal (Paper Ticket) & All E-Tickets Unused Normal AX CA DC JC TP VI @ D + O Yes 50% Katie Wong 2848-4111 Sonia Lee 2848-4132
NW Normal & Special Normal & Special All Tickets AX CA DC JC TP VI  (SOF) CB DS ER MD O Yes 50% Jenny Chan 2848-1216 Reservations 2810-4288
@ @ @ @ @ @ @ @ @ @   & Ticketing Dept  
NX Unused Normal NIL Unused Normal TP AX CA JC VI O Yes - Joan Kou (853)396-6888 Mary Manhao (853)396-6888
NZ Unused Normal &
Unused Special
Unused Normal &
Unused Special
Unused & Partially Used Normal & Special AX CA DC TP VI (SOF) @ - Yes 50% George Chau 2862-8133 George Chau 2862-8133
OS Unused Normal NIL Unused Normal No Credit Card Sales @ - Yes 50% Thomas Mung 2525-5221 Thomas Mung 2525-5221
OZ Normal & Special Normal & Special Normal & Special AX CA DC TP VI  (SOF) @ - Yes - May Kwan 2523-3521 Esther Kim 2523-0855
PG Unused Normal & Unused Normal & Unused Normal CA VI @ O Yes  Somjai Pajjaivanijkij 66-2265-5930 Waewta Poklin 66-2265-5678
@ Unused Special Unused Special @ @ @ @ @ @ @ @ Hidetochi Ochiai hidetoshi.ochi@bangkokair.co.th
PK NIL NIL Unused Normal AX CA VI @ O Ref to Airline 50% Ahmed Imam 2368-9328 Agnes Lai 2366-4770
PR All Refundable Ticket All Refundable Ticket Unused Normal AX CA DC JC TP VI  (SOF) @ O Yes
(with check prepayment)
- Elizabeth
Julie Ang
2301-9200
2301-9209
Betty Cheung 2301-9350
PS NIL NIL No No Credit Card Sales @ @ Ref to Airline 50% Sophia Chan 3188-1242 Sophia Chan 3188-1242
@ @ @ @ @ @ O @ @ @ @ @ @
QF All Refundable Ticket NIL Unused Normal AX CA DC JC TP VI  (SOF) @ - Yes 50% Sarah Fong 2842-1477 Cherry Tsang 2822-9075
QR Unused Normal & Unused Special Unused Normal & Unused Special Unused Normal AX CA DC TP VI @ - Yes 50% Anna Leung 2160-1831 Linda Lai 2160-1821
RA NIL NIL No No Credit Card Sales @ O No - Anar Bajracharaya 2375-2180 Barun S. Rawal 2375-3151
RG Unused Normal Unused Normal No AX (SOF) @ D + O Yes 55% Antonio Chung 2511-1281 Rebecca Ho 2511-1234
RJ Normal & Special (E ticket only) NIL No No Credit Card Sales @ D Yes
(as per GDSs)
50% Kitty Kao 2861-1811 Helen Wong 2804-1203 @ @ @
SA Unused Normal Unused Normal Unused Normal AX CA DC JC TP VI (SOF) @ O Yes 50% Martin Tam 2167-0228 Anna Cheung 2167-0233
SK Unused Normal & Unused refundable special Unused Normal & Unused refundable special No# AX CA DC TP VI @ - Yes 50% Jeffrey Kwok 2865-1380 Aida Hung 2865-1370
SQ Unused Normal Unused Normal Unused & Partially Used Normal AX CA DC JC TP VI  (SOF) ER - Yes 50% Ellen Fung 2863-1872 Maggie Ng / Ellris Fung 2529-6821
SU Unused Normal Unused Normal Unused Normal AX CA DC TP VI @ D + O Yes 50% Mr Marat Saginashvili 2537-2611 Beckay Tsoi 2537-2611
SV Unused Normal NIL No No Credit Card Sales @ O Yes - Nora Datilan (60) 3-2166-4488 Mr Azizan Rashid (60) 3-2166-4488
TG Unused Normal & Unused Normal Unused Normal AX CA DC TP VI  (SOF) ER JC O Yes 50% Doris Tse 2179-7736 Winson Wong 2179-7700
@ Unused Special @ @ @ @ @ @ @ @ Sicily Yau @
@ except GV2 Ticket @ @ @ @ @ (Only OAA Fares) @ @ @ Faustina Lee @
TK Unused Normal Unused Normal Unused Normal AX CA DC VI (SOF) @ O Yes - Mr. Ercan Uzman 3101-0591 Stella Ng 2861-3111
UA Unused Normal & Unused Special Unused Normal & Unused Special Unused & Partially Used Normal & Special AX CA DC JC TP VI  (SOF)
(TP - refund via BSPlink only)
CB DS ER D + O Yes
Œ
50% Judlith Ng
Refund hotline
3129-2293
3129-2285
Veronica Fung
2801-8663
UL Normal Normal No AX CA VI @ O Yes - Samanthan Chi 2801-5180 Tammy Lau 2521-0708
UN Nil Nil No AX CA DC VI @ D + O No - Tatiana Pavlova 74952290339 Toporkova Ekaterina 74949378457
UO Normal & Unused Special Normal & Unused Special Unused Normal AX CA DC VI @ O Yes 30% Wong Chun Wai 3151-1975 Mechelle Lui 2298-7333
US Unused Normal Unused Normal Unused Normal AX CA DC TP VI @ D + O Ref to Airline - Sophia Chan 2375-4775 Sophia Chan 2375-4775
VN All Refundable Ticket All Refundable Ticket Unused Normal AX CA VI @ O Yes - Fanny Lam 2810-4896 Vivien Tang 2810-6680
VS Unused Normal & Unused Normal & Unused Normal AX CA DC EC TP VI (SOF) @ D + O Yes - Susana Noronha 2532-3048 Contact Centre 2532-6060
@ Unused Special Unused Special & Unused Special @ @ @ @ @ @ @ @ @
VV Unused Normal Unused Normal No AX CA VI @ - Yes - Benny Wong 2826-9228 Wendy Choy 2826-9111
YO Unused Normal NIL No CA TP VI @ - No - Wendy Choy 2826-9111 Wendy Choy 2826-9111
ZH Unused Normal & Unused refundable special NIL Unused Normal No Credit Card Sales O Yes largest sector A/L David Fu 2899-0210 /    9645-5875 CHEN ZhuHong 2899-0210 /       6494-6402
Notes:
(SOF) denotes that the Airlines accepts Signature-On-File on American Express credit cards put on condition that :
(i) the issuing Agent has signed the SOF agreement with AE card centre
(ii) the cardholder has registered his participation in SOF with the Agent
ΠPublished promotional & discounted fare
 50%, Accepted for FT/084(Siem Reap Airways International), PG. Tickets stock can be used for all flight without having PG.Sector
Ž Re-issue of ticket through GDS for Malaysia Airlines ticket stock is allowable for all kind of tickets with applicable re-issue fee and/or penalty (if any), except partially used market fare ticket and group ticket, issued in Hong Kong and Macau
 1st intercontinental flight on LH & 50% on LH ( if no intercontinental flight for whole journey )
* Refund Application : For ET, agents are not required to submit any supporting documents. For paper tickets, agents must send supporting documents to Ms HWANG / MS MICHELLE of KE Fare Desk
** some cases for market fare may need written authorization from LH sales office
# Except for intercontinental ticket class code C,D,J,Y,S & E